I found out on Thursday,July 30th, that a particular donation was not showing up on our site. At that point the fundraiser was up over a week and my husband who needed the fundraiser to have open heart surgery for a bad valve was feeling that no one cared.
On that date a donator called me and let me know her donation was not showing up. I send youcaring.com an email to this effect. I did not hear from them until late Saturday night and they asked that the donator send them a copy of the confirmation. She did that on Sunday and still no response.
I contacted my paypal account and they said they had no record of the donation coming in even though they had verified the email address for the donations and said that even though the donation might not have gone through they would still have a record. Getting still no help from the support group I contacted their domain supplier and though they could not give me any information due to privacy issues, they said they would email the site and tell them they had received a complaint and could they look into it. Ten minutes later I did hear from the support person but they asked the same questions they had asked originally but had not done anything to fix the problem. It is now Wednesday, August 6th, and still no fix or information as to what they are doing.
I do not know who contributed to the site other than the one who complained, but I know there were lots more. I do not want to embarrass anyone by asking them if they donated so I am telling all my facebook friends and email friends to let them know that if they donated they should check their credit cards to see if the donation was removed and if so let them know they have been scammed.
We have also put up signs throughout our community and town and those people will never know of the scam. My opinion is that you should never use this site for anything, let alone fundraising.