Youcaring - Funds not posted
I donated to a friend through youcaring and the donation shows up on the feed but the money doesn't reflect in the total. Joey from youcaring customer service has stopped responding to my emails and conveniently they don't have a number to call.
I have proven the funds came out of my account, and still, no response from "Joey" and no update to the fundraiser. Now my friends will not get their money. This is heartbreaking. This is the WORST site ever.
It's sick to take advantage of vulnerable people like this. It's absolutely disgusting. They should be ashamed.
I wouldn't recommend ever donating this site.
Reason of review: Not as described/ advertised.
Monetary Loss: $50.
Preferred solution: Deliver product or service ordered.
Youcaring Pros: Scary.
Youcaring Cons: No response to complaits, Joey not responding to complaints, Service.
Location: Newberg, Oregon
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Comments
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The money actually is received by the recipient, but for the past 3 weeks, every fundraiser we've had (about 7) has had payments not show up, and it has become a total nightmare!! I've been talking to "Joey" myself daily since August 28 and she tells me I have to get transaction ID's or screenshots from the rescue's paypal accounts so that she can pass them on to "the engineers" to make the payments show up.
If I have to get those things myself, it defeats the whole purpose of going through a fundraiser where we can see the payments, know who honored pledges or donated, and how close we are to the goal.
It's ridiculous! And now we have about 6 more fundraisers to start by tomorrow.